Qantas Reviews

Horrible experience with customer service! I called to follow up on an existing claim for my status credits and the girl on the phone finished my call!! I tried to call back and wait for another 30 min before someone picked the phone up. At the end, my issue was not resolved. What a waste of time. The girl's name is Christine.

worst service in history - my call to them was answered in 6 hours in 5 minutes but I fell asleep. My NZ credits have to be booked on the phone. I drove to the airport (member of Qantas club) and thy were rude and did nothing (wanted to call security because I wasn't wearing a mask) Me thinks Qantas is going under!

My son Patrick has been trying to call Qantas for 4 days now to try to modify a returning flight he has booked for

So what was due to be a 3 hour direct flight turned into a 9 and a half hour day with major delays due to incompetence.
Boarded flight out of Canberra for a 9:05 Departure only to be informed by the Captain at 20 past there was going to be a delay of a further 10 minutes as they were unable to locate the paper work for the flight from the previous overnight engineers shift. After this we were then informed shortly later we would be disembarking as the paper work was not marrying up and the engineers had not completed the routine maintenance that was required overnight. We then boarded a new plane after 1:45 minutes waiting in Canberra for what should have been a direct flight into Cairns as per the previous Inital flight. Shortly after take off approximately 25 minutes into the flight the Capitan came over the cabin speakers to inform us that there was a minor technical fault associated with the plane, The flight control tower at Cairns had requested a turn around back to Canberra base, the pilots chose to ignore this and requested a diversion to Brisbane. We were due to land at Cairns at 12:10 however at 11:45am we landed at Brisbane airport at the same time we should have been in Cairns. We were then told we would be required to speak to ground crew for further details although our updated booking tickets all showed a new flight of 12pm that we would cross over too. Each person onboard the aircraft had received the same emails and text messages notifying us of this. Yet off we went to the customer service. We then we're informed that we would have to collect our baggage, the flight that was scheduled for us to move onto had been cancelled and we were to re-check in. We were checked into the 3pm out of Brisbane arriving at 5:25pm over 9 hours which should have been a 3 hour flight. Others onboard where res scheduled for a 10pm departure arriving at Cairns at 12:20am in the morning and further more others where told they would not be arriving until around 11am the following day and would have to overnight in Brisbane. Meanwhile many also missed connecting flights to Darwin and also smaller Townships up north on the Queensland coast.
To add insult to injury we were offered a $15 meal voucher for our inconveniences. Upon arrival at Cairns we waited for 45 minutes for our luggage to make it from the undercarriage to the converyer belt.
How is Qantas the Spirit of Australia and the so called National Airline it claims to Be priding itself in customer services and safety. If I wanted a layover in Brisbane or Sydney and a 9 hour day transiting I would have booked this.
I vowed never to fly Qantas many years ago after another awful trip where we missed our connection, Cairns to Sydney, Sydney to Canberra and where told the plane would be held for all connecting passengers, due to incompetence from Qantas ground staff at the Cairns end. We were forced into hotel accommodation that evening. Did we receive an apology from Qantas or any other form of compensation. No.
Lesson Learnt I'll never fly Qantas again. I think I'll stick with Virgin like I have in the past with the personal service, the effective communication, on-time running and the professionalism from the cabin and ground crew. Hence I've always been an avid Virgin Fan and frequent flyer. I only took up the offer of the new Qantas,Cairns to Canberra direct as it was (supposedly) a direct flight as new to the airline to entice further tourists and also to help businesses travellers.

If I could give zero stars I would. 1 hour 55 minutes waiting on the phone so far.

Elderly staff servicing the Brisbane to Darwin route are really doing Qantas a disservice, you would think they would be happy to be working again after the Covid issues... and this was in Business Class, the look of distain and throwing food at passengers was quite astounding, guess they realise they have no competition now that Virgin has crashed and burned.

No more Qantas flying, keep your Covid vaccine!

Changed my airline now after reading they will enfroce vacinations. No one has a right to tell us to poison our body with something tested so shortly even doctors are refusing it. I wonder why no compensation if being offered for expected bad side effects ?? I will take my business elsewhere keep your airline im sure plenty will offer me a choice based on free will. I run a travel blog so i will be informing them too

Very disappointed in your service Qantas. You have failed Australia as a nation. Absolutely dismal service.

I took out comprehensive insurance for my Landcruiser Sahara. I had a high impact accident where the car was written off. Qantas Insurance wanted to repair it by changing the whole chassis. I have never heard of such a thing but this is how low these people stoop not to pay what is common practice with other insurers. I have been chasing them for a month . Their call centre is a fake. You will be waiting for hours. Avoid at all Cost. I am seeking legal advice now.

Qantas cancelled my flight and my wife's flight to Singapore and issued us credit vouchers. I requested for refunds instead via phone calls as well as online. It is just IMPOSSIBLE!! I have waited altogether more than 6 months and absolutely no action has been taken.
It is obvious that Qantas has no intention of making refund at all despite their claim. While I understand the need to enhance cash flow for the company, this practice is simply an offence against people's rights especially when so many of us are in need of fund to tide over this difficult period. I hope that the Australian Commerce Commission will conduct an internal investigation and bring the company to account.

Our Qantas flight from London to Melbourne in Feb, 2020, missed the connecting flight in Singapore due to late departure from Heathrow. Qantas provided us with $50 voucher for dinner that night and breakfast and lunch the next day. What a joke ...$50 was never going to cover 3 meals, so on return to Australia we claimed around $200 with receipts, from Qantas. Claim denied. We then heard of Claim Compass and lodged a claim through them. Result was Qantas HAD to pay us 600 Euro each (EU Rules). A simple $200 claim was now almost a $2000 claim for Qantas to pay. So our advice is don't wast time trying to claim against Qantas, just go direct to Claim Compass and they will get the claim settled for you.